Troubleshooting Greenlight

This section helps you remedy common problems and understand how better to use Greenlight.

Issue	Solution
I am having trouble signing on or managing users.	Review Managing users.
I am having trouble generating an API ID.	Review About API credentials.
I do not know on which IDE to install Greenlight.	See the supported IDEs.
I need to open a support case with Veracode Technical Support.	Provide this information to Veracode Technical Support: Your IDE. For example, Eclipse, IntelliJ, or Visual Studio. Your IDE version. Your Veracode Greenlight version. If you are scanning at the file level or the project level. The programming language of the application you are trying to scan. The size of the file you are trying to scan. Whether auto-scan is on or off. A list of third-party plugins, such as Sonar Lint, you use for code analysis. A Greenlight debug log for your IDE. Before you can see debug logs, ensure you enable debug logs for your IDE.